“Many companies have become prisoners of their outdated business practices and their assumptions about how work gets done. Most organizations find themselves losing ground to competitors who were not even on the map a decade ago. They’ve become victims, rather than beneficiaries, of advances in information technology. And at a time when the attraction and retention of qualified, engaged employees has become an even more critical factor in a business’s success or failure, they find themselves out of touch with a workforce that has undergone a dizzying transformation in attitudes, abilities, and ambitions.’’ — James Ware, The Search for Digital Excellence