• Telecommuting: Bottom Line Impact

I did a webinar yesterday with Sally Hurley, president of VIPdesk. They’re an all-virtual concierge and customer contact center for some of the nation’s top brands.

Running their numbers through our Telework Savings Calculator, I found that a traditional call center can save between $15,000 and $25,000 per year by using home-based agents. I had to double and triple-check my numbers, but that’s the bottom line based on very conservative assumptions.

Sally’s employee turnover went from over 200% (that’s not a typo) to less than 15% as a result of staffing with home-based agents. Truly amazing.

Why isn’t every call center using the home-based model I wonder?

For that matter, if an industry that employs clerical staff can create a system that allows them to hire, manage, and motivate telecommuters, and, as a result are able to attract and retain better talent, when is the rest of Corporate America going to read the writing on the wall?

BTW, if you’re looking for a home-based job, companies like VIPdesk, Alpine Access, and LiveOps are always looking for great talent. If you’re not into answering phones, try FlexJobs.com for a wide variety of work at home positions. They’re the only work-at-home job board we recommend here at Undress4Success.com.